“It doesn’t matter whether you are in the business of delivering products or services – either way, your success depends heavily on communication. When things go wrong, you can almost always trace the problem to a breakdown in communication. And when things go right, it’s usually great communicators who helped create the successful results. It’s a necessary skill in every aspect of business, social and family life.
How you communicate will determine if you lead, command respect, earn trust and are well liked. Poor communicators will suffer from low self-esteem and frustration.”
This quote from Kevin Duam is so true. Becoming a great communicator is not just about handling big crowds or large audiences but it is in the everyday scenarios of life, in the seemingly insignificant one to one interactions. The great news is that these skills most certainly can be learnt and developed.